All Sales Are Final:
At Med-Xpress, we want you to be confident in your purchase. However, we do not accept returns or offer exchanges for any products once an order has been placed. All sales are final.
Please double-check your order before completing the purchase to ensure the items are correct. If you have any questions before placing your order, please don’t hesitate to contact our customer service team at medxpress63@gmail.com.
Exceptions:
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will review the issue and arrange for a replacement or exchange at no additional cost.
No Refunds:
Since all sales are final, we do not offer refunds except in specific cases where an item is damaged or incorrect. If you believe there is an issue with your order, please contact us within 7 days of receiving your products, and we will resolve the issue promptly.
How Refunds Are Processed:
If a refund is granted due to a damaged or incorrect item, it will be processed back to the original method of payment. Please allow up to 5-7 business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items:
Certain items, such as opened or used products, may not be eligible for a refund due to safety and hygiene standards.
Contact Us
If you have any questions or concerns, you can reach us by:
- Filling out our contact form with the reason for your inquiry.
- Or you can email us directly at medxpress63@gmail.com.